Call Center Services

Today's business world is a 24-hour marketplace. The average consumer expects that you will be available to them any time, day or night. Extending your Call Center will improve customer service, add value to your existing products and services, and allow you to better respond to your customer's diverse needs.

Unfortunately, adding and training employees
to fill those positions is both costly and time
consuming. Our state-of-the-art call center
allows us to provide the extra coverage your
business needs for a small fraction of the cost
of adding new staff.

Tele-Serve's advanced technology tools,
professionally supervised agents, and
state-of-the-industry training practices allow
us to provide a wide range of Inbound Call
Services including:

Inbound Order Entry—Single item or catalog orders, including credit card authorization and cross-sell / up-sell techniques.

Requests for Information—Brochure requests, dealer locator services, answering FAQ's (Frequently Asked Questions), and more.

Lead Capturing—Acquire new sales leads and potential customers for your business.

Customer Service / Help Desk Services—Respond to your customer's service calls faster and more efficiently 24 hours a day.

Seminar / Class Registration—Signup and registration assistance for all types of seminars and classes.

Insurance Claims Processing—Have the ability to play an integral role in the processing of your insurance claims.

Customized Solutions—Have a solution designed to fit your situation.

Web-Enhanced Services

How does a “Web Enhanced” call center work?
When a call for your business is
received, your designated web
content will automatically appear
on our operator's screen. This can
be any web page you designate
and can even be a password
protected location if you wish.
Our sophisticated switching
equipment allows us to instantly
deliver your web page to our
operators, allowing them to
conduct web based transactions
as if they were your own employee.

What can a web enabled service do for us?
The combination of our professional, knowledgeable, live operators and the power of your web site provide nearly unlimited possibilities.

A small sample of the opportunities include:

Entering catalog and E-Commerce orders directly into your
    web-based ordering system
Maintain databases
Provide customer service via password protected databases
Operate help desks and provide Level One support
Provide scheduling services and make reservations
Locate product dealerships