Telephone Answering

Having a friendly, helpful, knowledgeable person to answer your customer calls is crucial in today's business world. However, the ever increasing cost of hiring and training for those positions makes this a difficult task for any business. Let Tele-Serve's experienced, professional staff provide those services for a small fraction of the cost of adding employees to your payroll.

Your calls will always be promptly answered with your company name and your own personalized greeting. Your messages will be handled in accordance with your instructions and are held in the strictest confidence. Tele-Serve seamlessly integrates into your customer service management flow to ensure an invisible transition from our staff to yours.

24-Hour Service

Tele-Serve provides answering services 24 hours a day, 365 days a year. We specialize in complex messaging and live telephone answering services for the business, medical, and governmental communities.

These services include:

Telephone answering for hospitals, clinics, and medical offices
Service department dispatch call
Sales department messaging operations
Customer Service overflow support
Emergency dispatch and messaging support
Customer Service operations
Receptionist desk services
Transportation scheduling duties

Message Retrieval

Tele-Serve offers a vast array of message retrieval capabilities to provide you with the most timely and efficient handling of all your messages. Choose from many options including:

Fax—You set the schedule and destinations so you get your messages when you want, where you want.

Email—Daily “bulk” email, on-demand, or as the messages are taken. Sent to any number of e-mail addresses you specify.

Pager—We can send to all pager types. Pages will be sent to any pagers you specify.

Text Messaging—Your messages can be sent as a text message directly to a cellular phone or handheld PDA.

Voice Mail Relay—A live operator will directly take the message and immediately record it into your voicemail. While reviewing your messages, you have the option to press “0” to be quickly connected to an operator for assistance.

Patching—Our operators can take your calls and put them through to any location you specify so that you can get your calls as they come in.

Live Operator Assistance—Call one of our live operators 24 hours a day to retrieve your messages.